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I won’t watch the video as I cannot watch animated things for too long. But honestly, I think it is hard to identify broken parts and they might get the wrong thing, therefore different quotes.
I would like to hear about their reaction when the mistake becomes clear. Issuing the costs for the correct replacement/repair and wave the wrong one would be the correct thing to do.
But actually, I don’t think this is an Apple exclusive problem. Some companies are better, some are worse, but I couldn’t repair any modern laptop by myself without fearing to break anything, be it Huawei, Chuwi or Apple.
Still better than WhatsApp, but i would bet this will haunt us for many more years. I couldn’t convince others to use any alternative messenger to WhatsApp, unfortunately. It is easy too pupillary here